Charlotte Russe Reviews

As others have mentioned, the worst return policy. DURING pandemic where you can’t try on clothes, they have only 14 days for a freaking exchange or gift card! Luckily I only spent $25, but I was so pissed and just couldn’t believe that any retail business would have that return policy during COVID-19. Absolutely unacceptable! In that case they should clearly state when making a purchase in the store that they do not give refunds. Went there the other day again to spend that gift card and the dang thing doesn’t fit again! Now I have to drive 30mins within 14 days, just terrible experience. Never shopping there again!

I've shopped here for years and never had issues. I've ordered online as well a few times and never had issues until recently. Apparently my package was deemed lost because I never received it however customer service was helpful and refunded my money. I didn't like that I had to fill out a form because I didn't receive anything ever. If I had received a few items I would understand filling out the form to let them know what was missing. Anyway besides that, they were helpful and responder quickly. I still love the store so I will give another last try buying online and hope no more issues like this happen. It's probably better to shop in stores to avoid issues like shipping or wrong sizing because they tend to run small. I usually order up.

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often in San Jose always had the latest trends and I was sure to find a cute outfit. The Gilroy store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude

I went to the Charlotte Russe store at the Monmouth Mall in N.J and had the worst customer service experience I have ever had. My niece was visiting me from Venezuela. She doesn't speak English and was told by the "store manager" not to try a sweet shirt on, which she was attempting to put on top of her clothes. The "store manager" was very rude to her and I and said "she is taking it off". I explained to the "store manager" that my niece did not understand English, which she then replied that she did not care. I expressed my disapproval for the way she was addressing the situation. She then accused me of yelling at her while I was talking with my mask on. She then proceeded to tell us to leave her store and called, or pretended to, security.
She refused to give me her name when I asked for it as I was leaving the store. She is a young African American lady. She is about 5' 7'' tall and wears her hair in dreadlocks. I am extremely disappointed that my niece's first day in the U.S was met by such an unprofessional and negative employ.

Bought a bunch of clothes-spent a good $70 in the store and obviously couldn’t try on due to covid. So I go home and nothing fits(their xl is equivalent to a normal xs) to then find out that I cannot get my money back- only a merch credit or an exchange!!?? Why that wasn’t mentioned to me at the time of sale is beyond reason so now I’m hoping to go back and find something that fits but if I can’t looks like I’m out $70. Thanks for your bad business #robbery

I loved shopping with Charlotte Russe, especially buying my jeans from them because I never had to try them on and knew it would fit. So when they went bankrupt I was understandably upset, because if I shopped anywhere for jeans I would have to try them on and the idea of having to try on jeans was never something I enjoyed. Once they reopened I was beyond excited and decided to purchase some items online, after placing my order I did a little research and saw the horrible reviews of the "new" Charlotte Russe. It was then that I was afraid because at that point it had already been 2 weeks and my items had yet to arrive. But when they arrived I was happy, everything fit and the quality was exactly how I hoped it would be. I may no longer purchase online because of the long shipping but I would definitely continue to shop with Charlotte Russe.

Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Wish I could post a picture. Good thing I didn’t pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can’t give this as a Christmas gift.

Do not go to Charlotte Russe, if an employee overcharge you, you don't get your money back!!!! They have no management and I had to end up getting something else im exchange of their mistake. I wanted my money back not merchandise. What a ridiculous policy and the employees seem clueless

Bought a 15 dollar looney tunes sweater…
Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Good thing I didn't pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can't give this as a Christmas gift.

No items received after 6 months. I keep being sent the same email being vague about time period.

Had to wait 2 hours because they couldn't figure out how to give me a refund and had horrible sevice

I got the CUTEST winter jacket there 5?years ago. Like a wool coat with a fur hood and some extra zippers to make it stylish. I’ve gotten soooooo many compliments on it. I have worn it for 5 winters. It’s time for a new jacket and I so wish they still had it in stock because I’d totally get the exact same jacket again. Literally in 5 years the zippers stayed intact, the lining never ripped,etc. if about the clothes because I haven’t gotten clothes there in 5 years but the jacket was incredibly well made!